Remedy Rewards FAQ
Can't find answers for your questions? Email us at hello@thepatchremedy.com.au
What is Remedy Rewards?
Remedy Rewards is The Patch Remedy's loyalty program designed to thank and treat our most favourite and devoted patch customers!
How do I join?
To join all you need to do is create an account here. Already have an account? Then you're already part of the programme.
Does it cost anything to join?
Remedy Rewards is free to join - just sign up and enjoy the benefits.
Will my past orders count towards my level?
Yes, while everyone will start our program with 0 points, your existing purchases from the previous years' spend (before the launch of our Rewards program) will count toward your current tier status. You will have 12 months to continue shopping with us and remain eligible for that tier, or you will be downgraded accordingly at the end of that 12 month period.
Will I receive anything for joining?
To welcome you aboard on Level 1, you will enjoy entry perks, birthday gifts and access to exclusive discounts.
How do I earn points?
There are lots of ways for you to earn points. Not only will you earn points on every patch purchase, you can also earn points for leaving a review, following our socials and as a birthday gift for you! You can see the full list of perks available for each tier in the table above.
How do I redeem Remedy Rewards?
Redeeming your Remedy Rewards is easy. Make sure your signed into your account and click Redeem My Points and copy & paste your code at checkout.
How do points convert to dollars?
Super simply!
$5 Off - 100 points
$10 Off - 200 points
$15 Off - 300 points
How do I move up a level?
For each purchase you make you automatically earn Remedy Reward Points. When your total points cross the tier threshold, you will receive an email welcoming you into a new level and outlining all your new benefits. You will also receive one-off level entry bonus points for you to spend.
Do points ever expire?
Points are valid for 12 months from when you join Remedy Rewards. Your points will expire after one year of inactivity - such as redeeming points or placing an order.
How do I check my current tier?
To check your current level and how to progress to next level, please make sure you are logged in to your account.
Can I refer a friend?
Absolutely! We'd love you to patch up a friend. Simply refer your friend using the email form above and they will get $10 off their first patch purchase over $50.
What do I get for referring a friend?
We'll give you $10 in points for referring your friend.
