Returns and Refunds Policy
We do not offer change of mind returns so please choose carefully and ensure that any Product you purchase is right for you.
However according to our Terms and Conditions policy found here we will provide a full refund of the price paid for a Product if we determine that:
- a Product you have ordered was not received by you solely due to failure by us;
- a Product provided to you was not substantially the same as the Product you ordered as displayed on our Website (subject to reasonable variation as a result of screen display, colour and brightness, and image quality); or
- a Product is faulty, in accordance with clause 6.3(c)) of the Terms and Conditions Policy found here.
If you need to discuss a potential return or refund with us please contact us via firstname.lastname@example.org and we will do our best to ensure the issue is resolved as quickly as possible.