HOW CAN WE HELP?

OUR PATCHES

How does it work?

Our patches use matrix technology to deliver a constant release of unique blends of vitamins, minerals, herbs, and antioxidants directly through the skin.



The active ingredients are held within a specially formulated time release substance called the matrix. The matrix is an inert polymer system that is incorporated within the specialty adhesive. When a patch is applied to your skin, the heat of your body causes a pressure differential which activates the flow of the nutrients from the matrix to penetrate through the skin. As nutrients moves further into the layers of your skin it is absorbed into the local capillary system so that the blood stream then transports the nutrient molecules to the cells.

What is a transdermal patch?

Transdermal patches are patches you apply to your skin allowing nutrients to be absorbed directly into your cells.

Are the patches latex-free?

Yes! It is very important to us that all our patches are not only latex free, but also gluten free, dairy free, vegan and not tested on animals.

How long do the patches last?

All our patches last between 12-24 hours (please refer to packaging for each individual product).

Where should I put the patch on my body?

Place the patch on a hairless area of skin, such as the upper arm, shoulder, inner wrist, lower back, or abdomen. If you have sensitive skin, it is a good idea to regularly rotate where you put the patches to avoid any skin irritation.

How should I store the patches?

Reseal the pouch once opened and store the pouch in a cool, dry place away from direct sunlight.

Do the patches have an expiry date?

All our patches have a long shelf life of 2+ years and you can find the expiry date on the back of each product.

Can I use the patches on my children?

Yes – many of our patches are fantastic for children and teenagers such as magnesium, immunity, and focus. Do not use the patches on children younger than two years old and always seek advice from your health practitioner prior to using on your child. 

What if the patches irritate my skin?

Some people have skin sensitivity, if so, try using the patches for a shorter amount of time or placing the patch on a different area of skin.

Is it okay if the patches get wet?

Yes! All our patches are waterproof so feel free to wear them in the shower or when going for a swim – they even stay on in the surf!

Can I wear more than one patch at any one time?

Sure! Every individual is different and metabolises the nutrients differently – we recommend starting with one patch and building up to two or three until the desired effect is achieved. You can also wear more than one type of patch at a time, for instance SLEEP and MAGNESIUM work beautifully together as does MENOPAUSE and SLEEP.

Are your patches safe to use if pregnant or breastfeeding?

If you are pregnant or breastfeeding consult your medical health practitioner prior to using.

Sometimes the patches leave a small residue - how do I remove this?

Depending on your skin type the patches may from time to time leave a small residue of the adhesive. If so, this usually washes off easily in the shower with water and a face washer or loofah, or otherwise use a small amount of baby oil or rubbing alcohol to remove.

Where are the patches made?

Our patches are manufactured in a state-of-the-art manufacturing facility in the United Kingdom. This ensures the high-quality ingredients and stringent manufacturing processes are adhered to.

Where is The Patch Remedy located?

We are proudly a 100% owned and operated Australian company located in the Northern Beaches of Sydney.

OUR PACKAGING

Are your pouches eco-friendly?

Yes! We are excited that all our patches are packaged in recyclable pouches as part of the REDcycle program. Clickhereto find your local REDcycle centre.

Is your mailing packaging eco-friendly?

Yes! Our mailers are made with cardstock and water-based inks and are 100% recyclable.

ORDERS, PURCHASING + SHIPPING

How long does it take to get my order?

This depends on where you live! We process each order within 1-2 business days and deliver via Australia Post within Australia and New Zealand. You will receive tracking notifications when your patches are on their way to you!

For our US, Canandian and Rest of the World customers we ship via either Australia Post or DHL and you will receive tracking notifications when you place your order.

Expected Delivery Time Cost Tracked
Australia wide Typically 3-7 business days $7 or FREE on orders over $50 Yes
New Zealand Typically 8-15 business days $9 or FREE on orders over $50 Yes

Note: due to current high demand and COVID our delivery partners are experiencing some delays. Delivery times can be delayed 3-5 business days. We apologise for this and are doing all we can to get your order to you as quickly as possible.
How much does shipping cost?

Australia: shipping is $7 or FREE on orders over A$50

New Zealand: shipping is $9 or FREE on orders over A$50.

US: shipping is US$9.50 or FREE on orders over US$80.

Canada: shipping is C$15 or FREE on orders over C$80

Other International: Shipping is A$15

Can I track my order?

Absolutely! We send you tracking information as soon as the patches are on their way to you.

Can I change my order once I have placed it?

If you need to change your order once it has been placed, then please email us at orders@thepatchremedy.com as soon as possible with your order details and we will do our best to help. However, if the order has already been processed and sent to you, unfortunately we will not be able to change your order.

How can I contact The Patch Remedy?

Send us an email at info@thepatchremedy.com

What payment methods can I use?

We accept VISA, Mastercard, AMEX, Google Pay, Apple Pay, PayPal, ShopPay and Afterpay.

Can I pay with Afterpay?

Yes! The Patch Remedy offers Afterpay.

Do you give out my information to third parties?

Absolutely not! We never give out any of your information to third parties.

SUBSCRIBE + SAVE

HOW DO I SUBSCRIBE TO MY FAVOURITE PATCH OR BUNDLE?

When purchasing products simply select the ‘Subscribe and Save’ option to save 10% on all recurring orders! You will then receive your selected patches every 30 days.

How do I manage my subscriptions?

Once you create an account, you can then add to, change, skip a delivery, or cancel your subscription anytime through your dashboard.

How do I cancel my subscription?

Login to your account, select manage subscriptions and from there you can cancel your subscriptions.

SLEEP | IMMUNITY | MAGNESIUM | CALM | MENOPAUSE | DAILY DETOX | FOCUS | HANGOVER